References:

• https://en.wikipedia.org/wiki/Point_of_sale
   
• http://www.netsuite.com/portal/resource/articles/erp/what-is-erp.shtml
   
• https://www.fusionretailsoftware.com/
   
• https://www.youtube.com/watch?v=Ic5Vr_zC8nQ
   
• https://www.indiamart.com/proddetail/fusionretail-8-12687639355.html
   
• http://snapbizz.com/
   
• Conversational Computing Corporation. Conversay. Available at
  http://www.conversay.com/
   
• Dragon Systems Inc. Dragon NaturallySpeaking 5 User’s Guide.Lernout & Hauspie, 2001.
   
• Jacques Terken, Henk-Jan Visser, and Andrew Tokmakoff. 2011.Effects of speech-based vs handheld e-mailing and texting on driving performance and experience. In Proceedings of the 3rd International Conference on Automotive User Interfaces and Interactive Vehicular Applications (AutomotiveUI ‘11), Matthias Kranz, Garrett Weinberg, Alexander Meschtscherjakov, Martin Murer, and David Wilfinger (Eds.). ACM, New York, NY, USA, 21-24.
  DOI=http://dx.doi.org/10.1145/2381416.2381419
   
• Alm, H. and Nilsson, L. (1995). The effects of a mobile telephone task on driver behaviour in a car following situation, Accident Analysis and Prevention 27, 707–715
   
• Frankie James and Jeff Roelands. 2002. Voice over Workplace (VoWP): voice navigation in a complex business GUI. In Proceedings of the fifth international ACM conference on Assistive technologies (Assets ‘02). ACM, New York, NY, USA, 197-204.
  DOI=http://dx.doi.org/10.1145/638249.638285
   
• Bryan Reimer, Bruce Mehler, Jonathan Dobres, Hale McAnulty, Alea Mehler, Daniel Munger, and Adrian Rumpold. 2014. Effects of an ‘Expert Mode’ Voice Command System on Task Performance, Glance Behavior & Driver Physiology. In Proceedings of the 6th International Conference on Automotive User Interfaces and Interactive Vehicular Applications (AutomotiveUI ‘14). ACM, New York, NY, USA, , Article 23 , 9 pages.
  DOI=http://dx.doi.org/10.1145/2667317.2667320
   
• KISELEVA, J., WILLIAMS, K., HASSAN AWADALLAH, A., CROOK, A.C., ZITOUNI, I., and ANASTASAKOS, T., 2016. Predicting user satisfaction with intelligent assistants. In Proceedings of the 39th International ACM SIGIR conference ACM, 45--54.
   
• KISELEVA, J., WILLIAMS, K., JIANG, J., HASSAN AWADALLAH, A., CROOK, A.C., ZITOUNI, I., and ANASTASAKOS, T., 2016. Understanding User Satisfaction with Intelligent Assistants, 121--130.
  DOI= http://dx.doi.org/10.1145/2854946.2854961.
   
• WILLIAMS, K., KISELEVA, J., CROOK, A.C., ZITOUNI, I., AWADALLAH, A.H., and KHABSA, M., 2016. Is This Your Final Answer’, 889--892.
  DOI= http://dx.doi.org/10.1145/2911451.2914736.
   
• COWAN, B.R., PANTIDI, N., COYLE, D., MORRISSEY, K., CLARKE, P., AL-SHEHRI, S., EARLEY, D., and BANDEIRA, N., 2017. What can i help you with’: infrequent users’ experiences of intelligent personal assistants. In Proceedings of the 19th International Conference on Human-Computer Interaction with Mobile Devices and Services ACM, 43.
   
• MOORE, R.K. and MARXER, R., 2016. Progress and Prospects for Spoken Language Technology: Results from Four Sexennial Surveys. In INTERSPEECH, 3012–3016.
   
• Sara Muneeb, Mustafa Naseem, and Suleman Shahid. 2015. A Usability Study of an Assistive Touch Voice Interface based Automated Teller Machine (ATM). In Proceedings of the 2015 Annual Symposium on Computing for Development (DEV ‘15). ACM, New York, NY, USA, 115-114.
  DOI: https://doi.org/10.1145/2830629.2830635
   
• Devanuj and Anirudha Joshi. 2013. Technology adoption by ‘emergent’ users: the user-usage model. In Proceedings of the 11th Asia Pacific Conference on Computer Human Interaction (APCHI ‘13). ACM, New York, NY, USA, 28-38.
  DOI: https://doi.org/10.1145/2525194.2525209
   
• Accelerating the digitization of business processes, By Shahar Markovitch and Paul Willmott.
  https://www.mckinsey.com/business-functions/digital-mckinsey/our-insights/accelerating-the-digitization-of-business-processes
   
• Tanay Kumar. “Bhaaji: Vegetable Market on the web” (2002)
   
• Shreyasi Roy. “ShopIn: Mobile Application for Shopping of Daily Products” (2008)
   
• Indrajeet Roy. “Munshi: Productivity Application for Food Stalls” (2016)
   
• Cathy Pearl. 2016. Designing Voice User Interfaces: Principles of Conversational Experiences (1st ed.). O'Reilly Media, Inc.
   
• Shahani, A. [2016]. “Voice Recognition Software Finally Beats Humans At Typing. Study Finds.”
  Retrieved from http://npr.org/.
   
• Abhishek Shrivastava. “Investigating Design Strategies for Audio- Visual Interfaces for Emergent Users”.
   
• Miller, G. A. "The magical number seven, plus or minus two: Some limits on our capacity for processing information". Psychological Review [1956]
   
• “SUS: A Quick and Dirty Usability Scale” by John Brooke
   
• “Measuring Usability with the System Usability Scale (SUS)” by Jeff Sauro
   
•  “SUS: A Retrospective” by John Brooke
   
• “Determining What Individual SUS Scores Mean: Adding an Adjective Rating Scale” by Kortum Bangor and Miller May
   
• Snapbizz demo. https://www.youtube.com/watch?v=RZXq48j56-Y
   
• IS ALEXA SPYING ON YOU? AMAZON RESPONDS AFTER ROGUE ECHO DEVICE LEAKS COUPLE'S PRIVATE CHAT
  http://www.newsweek.com/g00/alexa-spying-you-amazonresponds-after-rogue-device-secretly-records-private-944557?i10c.encReferrer=&i10c.ua=1&i10c.dv=14
   
• https://customers.microsoft.com/en-us/story/snapbizz-consumergoods-retail-azure-india
   
• Github repository link for prototype
  https://github.com/nikhilwani/Multlingual-Voice-Assistant-System

Other Links:
• Useful resource e-links related to 'Interaction Design'
• Interaction Design at IDC IIT Bombay

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